At New Navy Shop, we stand behind the premium quality of our Active Collection, Crusher Tees, and all our casualwear. However, if you’re not completely satisfied with your purchase, we offer a straightforward returns and exchanges process with the same care we put into crafting our products.

Our Return Policy

You may return most unworn, unwashed items in their original condition with tags attached within 15 days of delivery for a refund or exchange. Please note:

  • All swimwear must have the hygiene liner intact for returns
  • Final sale items (if marked) cannot be returned or exchanged

Non-Returnable Items

For hygiene reasons, the following products cannot be returned unless defective:

  • Swimwear with removed hygiene liners
  • Worn or washed items
  • Personalized or custom-made products

How to Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Initiate your request within 15 days of delivery by emailing [email protected] with your order number and details
  2. Wait for approval – our team will respond within 2 business days with return instructions
  3. Package your items securely in the original packaging if possible
  4. Ship your return to our Charlotte facility using a trackable method (return shipping is at customer’s expense)

Refund Processing

Once we receive and inspect your return:

  • Refunds will be processed within 5-7 business days
  • Your original payment method (Visa, MasterCard, JCB, or PayPal) will be credited
  • Original shipping costs are non-refundable
  • For exchanges, we’ll ship your new item once the return is received

Return Shipping Address

New Navy Shop Returns
2297 Snyder Avenue
Charlotte, NC 28202
United States

Return Request Template

Use this template when emailing your return request:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear New Navy Shop Team, I would like to request a [return/exchange] for my recent order #[Your Order Number]. Details: – Item(s) for return: [Product Name, Size, Color] – Reason for return: [Please specify] – Preferred resolution: [Refund/Exchange for (specify product if exchanging)] Please provide return instructions at your earliest convenience. Best regards, [Your Full Name] [Your Contact Information]

International Returns

For customers outside the United States:

  • You are responsible for return shipping costs and any customs fees
  • We recommend using a trackable shipping service
  • Refunds will be issued in USD and may be subject to exchange rate fluctuations

For any questions about our returns policy, contact us at [email protected]. We’re committed to ensuring your New Navy Shop experience is as comfortable and premium as our Active Collection.