Welcome to New Navy Shop’s FAQ section. We’ve compiled answers to common questions about our premium casualwear, shipping, returns, and more. If you don’t find what you’re looking for, our friendly customer service team is always ready to help at [email protected].
About Our Products
What types of products does New Navy Shop offer?
We specialize in premium casualwear including:
- Active Collection (performance-oriented apparel)
- All Tee Shirts (our signature Crusher Tees and more)
- Bottoms (comfortable and stylish options)
- Casual Shirts (versatile everyday wear)
- Swimwear (seasonal and stylish options)
What makes New Navy Shop products special?
Our apparel combines premium comfort with effortless style. We focus on quality materials, comfortable fits, and versatile designs that work for various occasions – from relaxed days at home to casual outings.
Shipping & Delivery
Where does New Navy Shop ship?
We ship worldwide to bring our premium quality apparel to comfort-seekers across the globe, excluding some remote areas and parts of Asia. If you’re unsure about delivery to your location, please contact us before ordering.
What shipping options are available?
We offer two shipping methods:
- Standard Shipping: $12.95 flat rate via DHL or FedEx (10-15 business days after shipment)
- Free Shipping: For orders over $50 via EMS (15-25 business days after shipment)
How can I track my order?
You’ll receive a shipping confirmation email with tracking information once your order is on its way. All shipments include real-time tracking so you can follow your package’s journey to your door.
Returns & Exchanges
What is your return policy?
We offer hassle-free returns within 15 days of receiving your order. That’s our quality promise to you – because we stand behind every stitch in our clothing. Please ensure items are unworn and in original condition with tags attached.
How do I initiate a return?
Please contact our customer service team at [email protected] with your order number and the items you wish to return. We’ll provide return instructions and process your refund once we receive the items.
Payments
What payment methods do you accept?
For your convenience, we accept:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all payment transactions. Your financial information is processed securely and never stored on our servers.
Account & Order Management
How can I check my order status?
You’ll receive email updates about your order status, including when it’s processed, shipped, and out for delivery. You can also track your shipment using the tracking number provided in your shipping confirmation email.
What should I do if I entered the wrong shipping address?
Please contact us immediately at [email protected] if you notice an error in your shipping address. We cannot redirect packages once they’ve been shipped, so prompt notification is essential.
Do you offer international sizing guidance?
Yes! Our size charts provide detailed measurements for each product. If you’re unsure about sizing between different regions, our customer service team can help you find the perfect fit based on your measurements and preferences.
Contact Information
How can I contact New Navy Shop?
We’d love to hear from you! You can reach our customer service team at:
- Email: [email protected]
- Mailing Address: 2297 Snyder Avenue, Charlotte, US 28202
New Navy Shop – Where premium comfort meets effortless style, delivered right to your door.